• Keith Baldrey, Broadcast Journalist, BCTV on Global Television

All jurisdictions are moving towards putting health care "on-line". The benefits are obvious and well documented, but the challenges are steep. Privacy, customer experience, patient centered services, usability, scalability, cloud computing, ePayments, and enterprise security are all dependent upon effective identity and authentication services being provided at the core. New solutions such as single-sign-on and federation are being developed to address those needs, but these solutions are facing increasing challenges from Privacy Commissioners, advocacy groups and citizens who are rightly concerned about how governments and the private sector collect and use personal information.

This session will address the possible role of government and some solution ideas for the broader public service and citizens that enable the right people to get access to the right information at the right time and for the right purpose.

Beyond SOA - What is next after Infoway and Obama and Service Oriented Architectures in Healthcare

This discussion will touch on about the differing current architecture approaches for national integration with a discussion of sustainment and planning and what the future looks like based on what we are learning today in our large projects and also about it's impact to policy relative to Pay For Performance/Transparency and the outlook for the future. A vision of the future from a healthcare informatics perspective - where is SOA technology heading and what is the impact.

A. Balancing Privacy and Collaboration - Okanagan

This will be an interactive panel with no set presentations. Panelists will discuss their experiences with privacy risk management in shared health services, and the privacy risk management tools that they believe are most effective in managing privacy and security risks in shared health services. There will also be a focus on the risks posed to the privacy interests of Canadians by Electronic Health Records.

Moderator: David Flaherty, Information Policy Consultant & Principal, David H. Flaherty Inc.

Speakers:

1. Brendan Seaton, President, ITAC Health, Instructor, Waterloo Institute of Health Informatics Research, former Chief Privacy & Security Officer, Ontario Smart Systems for Health Agency
2. Jill Scott, General Legal Counsel & Director Information Access && Privacy Office, Vancouver Coastal Health Authority
3. Mal Griffin, CIO Interior Health Authority

B. Simplifying Application Delivery in Hospitals - Vaseaux

As healthcare organizations automate, they face the challenge of delivering applications to clinicians who move around the hospital and connect from a proliferation of desktops, laptops, and mobile devices. Clinicians need quick and easy access to applications such as CPOE and EMRs in order to provide quality patient care without interruption. IT staff need a way to deliver and maintain hundreds of applications with minimal resources. This session will discuss virtual workspace management and how to simplify application delivery while providing an easy and familiar interface for clinicians.

Speaker:

• Brian G. Lynah, Senior Director, EndPoint Virtualization, Symantec Corporation

A. Using IT to Unlock the Benefits of Shared Services - Okanagan

This session will provide an opportunity to explore both the benefits and challenges associated with shared services. The panelists will discuss their experiences in unlocking savings, improving processes and approaches to achieving efficiency. Expect a lively, Interactive session with plenty of opportunity for questions and debate.

Moderator: Myrna Francis, VP, Marketing-Healthcare, CGI

Speakers:

1. Pat Ryan, General Manager, Hospital Diagnostic Imaging Repository Service
2. Chris Sherback, CEO, Ormed Information Systems Ltd.
3. Mark James, Business Development Manager, Adobe

B. Real Property and Workplace Shared Services - Okanagan

Real Property and Workplace Shared Services will explore opportunities for collaboration and cost reductions through better utilization of our facilities assets.
Areas of discussion will be focused on the following 4 areas:
- Current shared services in Government
- Health Authority perspective and challenges
- The use of Technology to better manage our facilities in a Shared Services environment
- Creation of a flexible work space using technology to support a virtual shared service organization and reduced facilities footprint

Moderator: Dave Parker, Executive Director, Strategic Initiatives, Vancouver Coastal Health

Speakers:

1. Wayne Jensen, ADM, Province of British Columbia
2. David Rogers, B.Sc. Ag. Eng, IT Advisor, BC Hydro
3. Marco Buccini, MAIBC, Chief, Capital Projects and Real Estate, Fraser Health
4. Mark Lange, Senior Director, Human Resources, TELUS

A. Best Practices: Electronic Health Record - Okanagan

Speakers:

• Kate Warriner, Primary Care IM&T Programme Manager for Liverpool PCT and Dr. Jude Mahadanaarachchi, Professional Executive Committee, Executive Member, Practice Based Commissioning Consortia, and Lead Clinician, Minor Surgery Service.

  Synopsis - A New Health Service for Liverpool - Dusting away the Cobwebs providing joined up shared care

  A key aim of the New Health Service for Liverpool is to deliver services in the right place, by the right professional, at the right time, providing joined up shared care services for patients. The ultimate vision for the provision of joined up care in Liverpool is the implementation of a fully integrated 'virtual' electronic record for patients through which, clinically significant information as determined by the patient and their provider can be viewed by other clinicians no matter where the patient is being treated. This underpins the delivery of the New Health Service for Liverpool strategy by enabling clinicians to have access to view and record the clinical information they need to treat patients safely and effectively in a Primary, Community, Secondary or Out of Hours setting.

  Ultimately in a few years time, Liverpool patients will see the creation of centres of excellence providing many elements of joined up health care to patients. All this of has been enabled through our clinical systems integrating and interoperating under the auspices of formal data sharing agreements between providers as standard practice with one another to ensure the continuity of care to patients. Significant progress has been made to date in Liverpool which has broken new ground nationally throughout the UK with the sharing of clinically rich patient records, held historically in hundreds of separate silos. This work has moved at a rapid pace, led by clinicians to underpin the delivery of a world class health service for patients.

B. Best Practices in a Health Care Environment - Vaseaux

Speakers:

1. David Belof, JRS. Partners Inc, Former Lead Architect, Saskatchewan Interoperable Electronic Health Record Project

   The Document Impact on the Longitudinal View within an EMR

   As EHR and EMR projects progress in Canada, clinicians will have more information readily available in various formats. Some of the information will be exchanged using HL7 messages from jurisdictional and provincial EHR domains, while other information such as consult reports, discharge summaries, Operating Room reports, etc will be shared as documents. This presentation will address the issue pertaining to a clinician's ability to view the longitudinal record of a patient; in other words, how will information be viewed on an EMR screen if information is kept within both non-structured electronic documents and EMR / EHR data?

2. Yves-Laurent Turcotte, P.Eng., M.Sc., Vice President and Strategic Consultant, Fujitsu Business Solutions

   Lean Healthcare: A new vision of process optimization leading to significant performance improvement

   This presentation will discuss how 'Lean' becomes the success approach to improving the process, the practice, the delay, the performance, the quality and the satisfaction in a hospital and health care environment. Mr. Yves-Laurent Turcotte will introduce us to Lean, Culture and Application. A video of Val D'Or Hospital's case study will be presented.

Consumer Health Solutions - the next Frontier?

With electronic health records becoming more commonplace across Canada the next obvious step is to make them directly available to Canadians. The market for consumer health solutions, including access to health records, is growing rapidly and is creating an enormous buzz in the industry. Will we get it right, or will we simply create more islands of information that only serve to further confuse the public? This presentation will address the issues and opportunities surrounding consumer health solutions in Canada.

Globally, Healthcare organizations are realizing that their back office operations can be leveraged to not only improve operational efficiency, but to also be an enabler for better patient care. Through the efficiency gains and related cost savings from shared operations, more dollars can be funneled to clinical operations. With the maturity of many enterprise systems, healthcare payers and providers are now unlocking and leveraging their vast archives of data to: ensuring better spend management, tie human resource information into predictive acuity based staffing solutions and maximizing their supply chain efficiency.

In this keynote, Oracle will discuss how many world-class organizations, such has the National Health Service and UPMC, substantially improved the economics of healthcare delivery. Additionally, data and benchmarking data will be shared to underscore the opportunity in shared service and consolidated back office operations.

A. Successful Governance and Business Models for Shared Services - Okanagan

A discussion centered around differing governance and business models for shared services, including public sector, industry and the First Nations community.

Moderator: Keith Baldrey, Broadcast Journalist, BCTV on Global Television
Speakers:

1. Gordon Gilman, CEO FacilicorpNB
2. Dan Wright, ADM, Ontario Buys
3. Karen Ryan, Shared Services Practice, CGI
4. Jay Lambert, former Vice-President, Aboriginal Telehealth Knowledge Circle

B. Effective Partnership/Sourcing Strategies to Maximize your Investment in Shared Services - Vaseaux

This panel will look at some of the key foundations for effective shared service models including business alignment, standards and governance. The session will also cover specific steps required in order to effectively move forward in a shared service environment.

Moderator: Erwin Malzer, Certified Director & Management Consultant, Executive Advisory Services
Speakers:

1. Mike Calyniuk, Partner, PricewaterhouseCoopers
2. Matthew Peters, LLB, Partner, McCarthy Tetrault
3. Jim Shave, President, Cerner Canada

How to Unlock the Transformational Value of Shared Services

Implementing Shared Services in Health Care offers the potential for efficiency gains, service improvements and transformational outcomes. But are these promises real and are the benefits achievable within the complex world of Healthcare? Our panel today will provide their insights into how organizations can best unlock the transformational value of implementing shared services and create a more sustainable environment.

Moderator: Dan Belanger, President, Anzak Business Systems
Speakers:

1. Jeannie Wexler, Executive Lead, BC Health Authority Shared Services Organization
2. Rob Cooke, Author, "Shared Services: Mining for Corporate Gold", Managing Partner, Focis Consulting Inc.
3. Hal Ryckman, Vice President, Canada Public Sector, EDS an HP Company

• Keith Baldrey, Broadcast Journalist, BCTV on Global Television