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General Info Agenda Sponsors Info

Shared Services in Health Care - A New Era of Collaboration

June 22nd - 23rd, 2009

Delta Grand Okanagan Resort and Conference Centre
Kelowna, BC, Canada

Notional Agenda
Last updated: April 30, 2009

* Invited

Monday, June 22, 2009
7:30 -
Registration and Exhibition Open - (Coat Check Area)
8:30 -
Welcome Remarks: Conference Master of Ceremonies: - (Okanagan)
  • Keith Baldrey, Broadcast Journalist, BCTV on Global Television
8:40 -
Opening Remarks - (Okanagan)
  • Provincial Minister of Health*
9:00 -
Keynote Address: - (Okanagan)
  • Dave Nikolejsin, CIO Province of British Columbia
10:15 -
Coffee Break - (Grand Foyer)
10:30 -
Plenary Session: Balancing Privacy and Collaboration - (Okanagan)

Moderator: David Flaherty*, Information Policy Consultant & Principal, David H. Flaherty Inc.


  1. Brendan Seaton, President, ITAC Health, Instructor, Waterloo Institute of Health Informatics Research, former Chief Privacy & Security Officer, Ontario Smart Systems for Health Agency
  2. Jill Scott, General Legal Counsel & Director Information Access && Privacy Office, Vancouver Coastal Health Authority
  3. Mal Griffin, CIO Interior Health Authority
12:00 -
Lunch - (Upper Terrace)
1:15 -
Concurrent Panel Session: - (Okanagan)

Using IT to Unlock the Benefits of Shared Services
Moderator: Myrna Francis, VP, Marketing-Healthcare, CGI


  1. Pat Ryan, General Manager, Hospital Diagnostic Imaging Repository Service
  2. Chris Sherback, CEO, Ormed Information Systems Ltd.

Real Property and Workplace Shared Services


  1. Tririga (Speaker TBC)
  2. Wayne Jensen, ADM, Province of British Columbia
  3. Barry Pearce*, former Vice President, Vancouver Coastal Health Authority
  4. BC Hydro (Speaker TBC)
2:30 -
Global Best Practices - Case Studies - (Okanagan)

Best Practices in a Government Organization and Information Sharing


  1. Jill Kot, Assistant Deputy Minister, Workplace Technology Services, Province of British Columbia
  2. David Belof, JRS. Partners Inc, former Ministry of Health, Saskatchewan
3:30 -
Coffee Break - (Grand Foyer)
3:45 -
Concurrent Sessions: Global Best Practices - Case Studies - (Okanagan)

Best Practices: Electronic Health Record


  1. Kate Warriner, Primary Care IM&T Programme Manager for Liverpool PCT
  2. Dr. Jude Mahadanaarachchi, Professional Executive Committee, Executive Member, Practice Based Commissioning Consortia, and Lead Clinician, Minor Surgery Service.

Best Practices: Health Care Environment


  1. Yves-Laurent Turcotte, Eng., M.Sc., Vice President and Strategic Consultant, Promaintech Novaxa, A division of Fujitsu

Lean Healthcare: A new vision of process optimization leading to significant performance improvement

This presentation will discuss how 'Lean' becomes the success approach to improving the process, the practice, the delay, the performance, the quality and the satisfaction in a hospital and health care environment. Mr. Yves-Laurent Turcotte will introduce us to Lean, Culture and Application. A video of Val D'Or Hospital's case study will be presented.

Best Practices: Using Partnership Strategies to Maximize your Investment in Shared Services


  1. Matthew Peters, LLB, Partner, McCarthy Tetrault
4:45 -
Keynote Address: - (Okanagan)

IBM, Speaker TBC

5:30 -
Reception - (Grand Foyer)
6:30 -
Dinner - (Grand Okanagan Ballroom) - Sponsored by EDS
Tuesday, June 23, 2009
8:15 -
Keynote Address: Marc Perlman, Vice President, Healthcare & Life Sciences Industry Business Unit for North America, Oracle - (Okanagan)

Globally, Healthcare organizations are realizing that their back office operations can be leveraged to not only improve operational efficiency, but to also be an enabler for better patient care. Through the efficiency gains and related cost savings from shared operations, more dollars can be funneled to clinical operations. With the maturity of many enterprise systems, healthcare payers and providers are now unlocking and leveraging their vast archives of data to: ensuring better spend management, tie human resource information into predictive acuity based staffing solutions and maximizing their supply chain efficiency.

In this keynote, Oracle will discuss how many world-class organizations, such has the National Health Service and UPMC, substantially improved the economics of healthcare delivery. Additionally, data and benchmarking data will be shared to underscore the opportunity in shared service and consolidated back office operations.

9:00 -
Plenary Session: Successful Governance and Business Models for Shared Services - (Okanagan)


  1. Gordon Gilman, CEO FacilicorpNB
  2. Dan Wright, ADM, Ontario Buys
  3. Karen Ryan, Shared Services Practice, CGI
  4. Jay Lambert, former Vice-President, Aboriginal Telehealth Knowledge Circle
10:10 -
Coffee Break - (Grand Foyer)
10:25 -
Panel Sessions: - (Okanagan)

Security, Health Care and Shared Services


  • Symantec - Speakers TBC
11:35 -
Closing Session: How to Unlock the Transformational Value of Shared Services - (Okanagan)


  1. Jeannie Wexler, Management Consultant in strategy development, business planning and change management, PHSA
  2. Rob Cooke, Author, "Shared Services: Mining for Corporate Gold", Managing Partner, Focis Consulting Inc.
12:45pm Closing Remarks: Conference Master of Ceremonies: - (Okanagan)
  • Keith Baldrey, Broadcast Journalist, BCTV on Global Television
12:45 -
Lunch Barbecue - Patio of the Grand Okanagan Resort